For any tour or package the services are booked or blocked months in advance, cancellation of such services earmarked for a particular departure results in forfeiture of money depending upon the time of cancellation of services with the supplier. Therefore, any cancellation of the tour/ service booked, will attract cancellation charges. Your tour also includes third party product or service like airline, cruise, railway, transport, hotel, restau- rant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to TripCheers’s Cancellation Policy and Terms and Conditions.
Considering the safety of the tourists, TripCheers is compelled to postpone/ reschedule the tour under force majeure situation or due to uncon- trollable factors at the destination, however guest/s do not wish to continue and cancel the tour:
TripCheers reserves the right to cancel/ postpone/ re-schedule any tour under force majeure situation like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, government orders etc. or uncontrollable factors like airline operation/ schedule change, disruption due to political/ sports/ local/ VIP event etc. at the destination considering the safety of the tourists.
Under any such force majeure situation/ uncontrollable factors, no refund – fully or partially will be applicable. As refund is not applicable, guest will be required to choose the next possible future date of the same tour. If there is any price difference for the future tour, guests will have to pay the same before the tour departure or Forfeit the paid amount all together.
To reschedule the tour in force majeure situation/ uncontrollable factors, TripCheers will send the request to all the concerned associates like airlines, hoteliers, transporters etc. for their cooperation and assistance in postponement of the services. In case these associates are not in a position to consider the request, then actual cancellation charges may apply.
If guest wants to change the destination, then decision will depend on the cooperation of the associates like airlines, hoteliers, transporters etc. Such a decision will require time and will be given as early as possible. If the selected tour’s price is more, then guest will have to pay the difference before the tour departure. In case the tour price is less, then the remaining amount will be kept in a credit shell with TripCheers. No refund is applicable for the credit shell. Deemed Cancellation – Guest’s booking stands cancelled due to the non-payment of partial/ full tour price: Guest is required to pay full tour price at the time of booking/ 60 days/ 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then TripCheers reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount. In such case, TripCheers’s cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the Cancellation Policy. Deemed Cancellation – Guest’s booking stands cancelled due to ‘No show’ or absence on Day 1 of the tour: If any guest fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable. All services will stand cancelled and 100% cancellation charges will be applicable, unless the guest notifies TripCheers about joining the same tour later at their own expense. Deemed Cancellation – Guest’s tour stands cancelled due to discontinuation from ongoing tour: If Guest discontinues/ terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable. TripCheers team will assist the guest to book the required services, however all expenses for the same will have to be paid by the guest immediately in advance.
Check in time and Check out time is as per hotel policy and room availability.
